Identify signed-in users

When your users are signed in, identify them so your team sees who they are in the inbox and the conversation follows them across devices.

1. Find the Visitor identity secret under Settings → General. Keep it on your server only. Never ship it to the browser or commit it.
2. On your server, compute userHash: the HMAC-SHA256 hex digest of the user's lowercase email, keyed with that secret. In Node:

crypto.createHmac("sha256", process.env.CLICKALONG_IDENTITY_SECRET)
  .update(email.toLowerCase())
  .digest("hex")

3. In the browser, after sign-in and on session restore, call Clickalong.identify({ email, name, userHash }).
4. Call Clickalong.reset() when the user signs out or switches accounts.

Optional: Clickalong.set({ plan: "growth", credits: 1240 }) sends small live details to the inbox side panel, so your team sees the user's plan or usage while they reply.