the ai tutor that helps your users finish the task
Your docs already have the answer. Your users still can’t find it.
Clickalong is AI customer support for your SaaS. It answers from the docs you approve, then spotlights the next click in your own interface until the task is actually done.
Free plan. No credit card. One script tag and you’re live.
Running today inside our own Shopify apps, AIMP and Canvaloom, answering real merchant questions.
before you trust us
What we can actually prove.
We are not going to show you a wall of logos. Here is what you can check yourself instead, in about five minutes.
We run it on our own customers.
Clickalong answers merchant questions inside AIMP and Canvaloom, two Shopify apps we ship. It is the same build you would install, not a demo tenant.
We publish where we lose.
Every comparison page names at least three things the other tool does better than us. That rule is enforced by a test, not by good intentions.
Read the comparisonsThe data handling is written down.
Which AI providers see a request, what is retained, and who the subprocessors are — published in full rather than summarised into a badge.
Read the security pageYour content is not locked in.
Documents, tours, conversations, and leads are all reachable over a scoped REST API with a public OpenAPI document. You can take your knowledge base back out.
See the API document
No customer logos yet, and we are not renting any. Clickalong is new. Nobody has agreed to be our proof, so we would rather hand you a free workspace and let you judge it against your own product than borrow somebody else’s credibility.
One question. Three ways it ends.
A customer wants to change the billing email. Clickalong can answer it from your docs, walk them to the button, or bring in your team — without anyone losing the thread. Pick one.
Your customers don’t need more instructions. They need to finish the task.
You wrote the help doc. It is accurate, it is current, and it is sitting in a tab nobody opened.
So the question arrives anyway. It is the same one as last week, and the answer is a paragraph describing a button that is already on their screen. You type it out again. They read it, look at the wrong panel, and reply: where?
That was never a knowledge problem. The answer existed the whole time. It is a finding problem, and more text has never once solved it.
It shows them where to click.
Record the workflow once in Chrome. Clickalong replays it over the real interface your user is already looking at, advancing as they click.
It answers from your product knowledge.
Clickalong reads the documents your team approves. It cites the source, and it says so when your material does not cover the question.
It hands your team the whole thread.
When judgment is needed, the same conversation moves into the shared inbox. Nobody starts the explanation again.
No extra app for your customers. No second thread to chase.
Start freethe long version
What your team can do with Clickalong.
The three moves above are the pitch. This is the full list, for the person who reads the full list before they sign anything. Every line ships on both plans.
Answer from sources you choose.
Import website pages, files, question and answer entries, Notion pages, or GitHub docs. Clickalong finds the relevant passage, cites it, and says when your material does not support an answer.
- Website, PDF, DOCX, TXT, and CSV imports
- Notion and GitHub sync
- Daily source refresh
- Custom instructions and conversation starters
- Visitor questions answered in their language
Show the next click.
Record a real workflow in Chrome. The tour runs over the customer's own screen and looks for a safe replacement when a target has moved. The tour report shows where people finish and where they stop.
- Chrome tour recorder
- Click-to-advance spotlights
- Safe target recovery
- Completion and drop-off data
- Optional confirmed actions for verified users
Keep every handoff in one thread.
The AI keeps answering while a request waits. Once a teammate replies, that thread stays with the team. The conversation, visitor, page, and account context are already attached.
- Assignment, teams, and tags
- Internal notes and attachments
- Inbox translation
- Reminders and saved replies
- Copilot drafts that never send themselves
Follow up outside the widget.
Set rules for new conversations, incoming messages, escalations, and quiet threads. Replies can continue by email. When a handoff leaves Clickalong, Slack gets the alert or Zendesk gets a private ticket.
- Workflow rules
- Business hours and proactive messages
- Replies that continue by email
- Slack escalation handoff
- Zendesk ticket handoff
See what support is missing.
The dashboard reports conversation volume, satisfaction, article votes, and tour completion. Its fix list links back to the conversations behind each recommendation, so you can check the evidence yourself.
- Volume, resolution, deflection, and CSAT
- Tour completion funnels
- Article feedback
- A fix list tied to real conversations
- Document, tour, and answer recommendations
Give customers another way to get help.
Publish the same searchable articles in the widget and on an indexable help site. A configurable contact form stores leads and can offer an external booking page after the form is saved.
- Public help center
- In-widget article search
- Helpful and not-helpful votes
- Custom lead fields
- External booking handoff
- Voice dictation in the widget
Keep products separate. Connect the tools around them.
An organization lets the same team manage several workspaces without mixing customer data. Each workspace has its own widget, knowledge, tours, integrations, API tokens, and developer surface.
- Multi-workspace organizations
- Workspace roles and isolated customer data
- Scoped Developer API and OpenAPI
- Signed outbound webhooks
- Published TypeScript SDK
straight answers
What you’re probably thinking.
Everything below is the same worry we had before we put Clickalong in front of our own customers.
“AI support just frustrates people.”
Clickalong answers only from documents you approve, cites the one it used, and refuses to invent the rest. When it is not confident, it stops guessing and brings in your team with the whole conversation attached.
“Our interface changes every week. Tours will just break.”
When a recorded target moves, Clickalong looks for a safe replacement before it plays. If it still cannot find the button, the tutor reads the live screen and talks the user through it instead of failing.
“We haven't written any docs.”
Import your website, Notion, or GitHub docs and you have a knowledge base by lunch. After that, one click turns a real support conversation into an article your team reviews first.
“We're not paying per seat and per resolution.”
You will not. Pro is $49 a workspace with ten teammates and 3,000 AI answers included. There is no per-seat charge and no charge per resolved ticket.
“This will need an engineer for a week.”
One script tag installs the widget, and bundled apps can use the SDK instead. Tours are recorded by clicking through your own app in Chrome. Documents are plain text.
“Where does our data actually go?”
Your documents ground every answer, and nothing else does. Payload logging and caching stay off with our AI providers, and the specifics are written down on the security page.
“You're new. Will you still be here next year?”
Fair question. Clickalong is built by a software studio funded by its own Shopify apps, so there is no runway clock behind it. And your documents, tours, and conversations stay reachable over the API, so leaving is an export rather than a rebuild.
Still deciding? The security page has the data handling in full, and the comparison pages say where other tools beat us.
pricing
One flat price. AI included.
You do not pay per seat. You do not pay per resolution. Every workspace gets the tutor, the tours, the inbox, and the help center. The only question is how many AI answers you need.
Clickalong Pro
Everything, at one workspace price.
$49per workspace each monthbilled monthly, cancel anytime
Start 14-day free trialNo credit card required to start.
What Pro includes
- 10 teammatesThe whole team in one workspace, with no per-seat charge.
- 3,000 AI answers a monthIncluded in the price, so you never pay per resolution.
- Unlimited docs and toursGrow the knowledge base and record every workflow.
- Public help centerSEO-indexed articles on your own help URL.
- Shared team inboxRealtime handoff from the tutor with full context.
- No Clickalong brandingThe widget wears only your name and accent.
Free plan
Start free. Stay free if it fits.
10 teammates, 200 AI answers a month, 10 documents, 5 guided tours, and a public help center, with Clickalong branding on the widget.
Prices in USD. Comparing tools? See how Clickalong stacks up against Intercom, Zendesk, Crisp, Freshdesk, Tidio, and Chatbase.
questions
What people ask before signing up.
What is Clickalong?
Clickalong is an AI tutor for SaaS products. It answers your users' questions from the help docs you approve, walks them through tasks with guided tours over your real interface, and hands the conversation to your team's shared inbox when a human is needed.
How is Clickalong different from chat widgets like Intercom or Crisp?
Classic support widgets answer in text and usually charge per seat or per AI resolution. Clickalong can also show. Guided tours spotlight the actual buttons in your app and advance as the user clicks. Pricing is flat: $49 per workspace per month with 3,000 AI answers included, and a free plan to start.
Where do the AI answers come from?
Only from documents your team approves. The tutor retrieves the relevant passages, answers from them, cites its sources, and refuses to invent what it cannot support. When it is not confident, it escalates to your inbox with the full conversation attached.
What are guided product tours?
You record a workflow once with the Chrome recorder, using real clicks in your real app. Clickalong replays it for users as a spotlight tour over their own account, advancing on their clicks. If your interface changed, the tutor looks at the current screen and guides them anyway instead of breaking.
Do I need a developer to set it up?
One script tag installs the widget; bundled apps can use the SDK. Tours are recorded in Chrome without writing code, and documents are plain text.
Is there really a free plan?
Yes. Free includes 10 teammates, 200 AI answers per month, 10 documents, 5 tours, and a public help center, with Clickalong branding on the widget. Pro is $49 per workspace per month and adds 3,000 AI answers, unlimited documents and tours, and removes the branding. Every paid plan starts with a 14-day trial.
from the founder
I built this because I kept answering the same five questions.
I build Shopify apps at Profitonium Apps, including EditEngine. Support was the part that never scaled. The same questions came back every week, and every answer was me typing out a paragraph describing a button that was already on the merchant’s screen.
Help docs did not fix it. Nobody reads a doc when they are stuck halfway through a task. A chatbot did not fix it either. It just described the same button in different words.
So I built the thing I actually wanted. Something that stops explaining and points. Clickalong runs inside AIMP and Canvaloom today, answering merchant questions from my own docs and walking people to the button when words are not enough. It is the same product you would install.
If that is your problem too, the free plan is a real one. Start there.
Abhinav PanseFounder, Clickalong
Stop typing out where to click.
Install the widget, point it at your docs, and record one tour. The free plan covers all three.